“We did not get a chance to express to you and the Lake James Real Estate team our appreciation for all the help you were in getting the property we purchased on Lake James to closed… No hurdle seemed too small or too large for you to jump on promptly, professionally and with enthusiasm. You acted as dual agent in this transaction and I was impressed that you handled yourself in an exceptionally responsible manner by providing us as much information as you could without compromising the responsibility you also had to the seller. This gave us great comfort that you were handling any confidential information you might have from us in strict confidence. Also, the unique combination of real estate agency and contractor in the same office was an advantage far beyond my expectations in being able to resolve any building related problems promptly. The confidence we had in your organization allowed us skip the close and attend to other pressing personal items despite several last minute “close” issues that arose – I cannot think of any other real estate firm I have worked with in the past forty years that I would have done that with. For example, when there was an issue with the hardwood floors that arose on the morning of the close you were able to get estimates in less than two hours, negotiate with the seller a fair resolution and even said that Lake James Real Estate would be responsible if the seller would not step-up.
Thanks again for your all your help. We will be back and we will send our friends!!!”
George and Karen Lake James
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